FAQ'S

Can I bring in my own food? My dog is on a special diet.

Absolutely! We always encourage bringing your own pre-bagged food. This eliminates chances for under / over feeding, food waste, and expedites the overall feeding process. It's also a good rule of thumb packing a couple extra days worth of food. If your furry friend runs out of food, we'll always let you know! We also have high quality food on site. We serve Diamond Naturals in a variety of flavors. We're happy serving our food at no additional cost.

What vaccinations do you require?

For Dogs we require Rabies, DHLPP, and Bordetella.

For Cats we require Rabies, FVRCP (Distemper), FELV (Leukemia)

Will my dog get exercised everyday?

Yes! While our runs are quite roomy, we take your dog out at least 3 times per day. Additional Playtime sessions of 15 minutes are offered for $5 per session.

Is there an extra charge for administration of medicine?

Medicine is administered free of charge. For proper storage and transportation we ask that you provide all medicine in it’s original container.

Can I bring their bedding? Can I bring their favorite toys?

We want your best friend to feel like they're home. However, we do have a few restrictions. For safety reasons, we cannot accept any toys or bedding with any cloth or stuffing. We do offer our comfort beds for a small additional daily charge. Your best friend may have up to two (2) toys to play with them in their suite. We recommend only hard, durable indestructible toys. Your pet’s toys will stay with them in their suites, and we do our best to return all toys. Occasionally, a toy may be lost during a playtime or cleaning so please do not bring any special toys of value.

Is your boarding facility air-conditioned?

Barkingham Palace is fully air-conditioned for summer comfort and heated in the winter. We also have outdoor exercise runs and play yards for outdoor activity, weather permitting.

Where is my dog going to the bathroom when in your care?

Barkingham Palace is extremely sanitary and safe. Dogs in our care will eliminate in one of our three extra large exercise yards. Our highly trained staff continuously monitors all elimination and consumption behavior, which is noted on each pet’s chart.

Can all my pets stay together in the same suite?

Absolutely! We can accommodate your wishes and board your pets together in the same suite, as space allows. We can usually allow 3 dogs under 75 pounds to board together in the same suite. This allows adequate space for each pet and promotes comfort and safety. Up to 2 cats can be boarded together in one cat condo.

When should I book my reservation?

We book months in advance of most major holidays. We recommend that you make your reservation as early as possible

Do you require a deposit in advance of a boarding visit?

We do require a deposit for extended stay visits. We can keep your secure credit card information on file so that we can charge the boarding expenses every 30 days as needed.

My pet is diabetic and requires shots?

We do accept diabetic pets for boarding and will administer treatments as needed at no additional charge.

Can my pet catch a disease by being kenneled with other pets?

The risk is quite low, as we require advance vaccinations to ensure a healthy population of boarded guests. We practice high sanitation standards. We have taken great pains to ensure that we provide a first-class, highly sanitary environment.

What is Barkingham Palace’s standard of care?

It is our number one goal to provide the very best care and attention for your pets. We provide everything your pet needs to be safe, comfortable and happy!